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Alexander City Chamber of Commerce

Job Description

Title: Director of Membership Services

Reports to: Chamber President & CEO

Overview: The purpose of the role is to expand the membership base of the Alexander City Chamber of Commerce by attracting new members to the organization and increasing member engagement to increase member retention. This position will direct the membership recruitment and retention efforts. The Membership Director is responsible for marketing and selling chamber memberships and promotional opportunities designed to benefit our investors.

Requirements:  

  • Valid driver’s license

  • Passion for service to the community and economic growth

  • Self-starter who is driven to be successful

  • Understanding of business principles as needed to market the Chamber’s value and to assist membership

  • Full understanding of the strategic plan of the Chamber of Commerce and ability to communicate the value of the organization to the community and membership

  • Bachelor’s Degree in a job-related field or equivalent work experience with a Chamber of Commerce and/or non-profit organization      

Position Overview: Responsible for membership relations and membership value representation to the Chamber Board and staff. Position should be proactive in developing and advocating for relevant benefits and programs that insure value to the membership of the Alexander City Chamber of Commerce.  Position is held accountable to retention of the existing membership and new membership growth which requires visitation and direct calling on new opportunity.

Customer Service aspects of the position require support to the general public and lobby traffic, representation of the community in a positive manner upon all encounters, searching out answers to obstacles from Chamber staff/Board as presented by the general public, and office management responsibilities as they relate to billing, reporting, supplies, mail and special projects.

Specific Duties: 

  • Maintain a strong relationship with the membership through visitation and elevating issues to the President/CEO or appropriate staff position.

  • Grow the membership through regular sales calls and/or member visits that can require 2-3 days outside of the office in a given week.

  • Maintain accurate financial records as they pertain to membership dues payments and provide detailed monthly membership reports to the President/CEO.

  • Answer office phone and handle calls as appropriately requested being sure to realize that the position is the first voice of the community and should at all times be positive and helpful.

  • Maintain daily operations of the office including filing, incoming and outgoing mail, office supplies and process credit card payments made to the Chamber.

  • Plan and execute, with the support of the VP of Marketing & Events, all Chamber events as well as creating and executing all membership building events.

  • Organize and host ribbon cuttings for new members including scheduling the event, communicating the event to the marketing partners of the chamber and the VP of Marketing & Events, securing the supplies needed for the ribbon cutting, and ensuring the information is properly reported to the local paper.

  • Provide support to all Chamber special events included but not limited to securing sponsorships, selling tickets, assisting chamber staff in execution, and any necessary team function to ensure the success of events.

  • Serve as an administrative assistant to the Gateway to Education program. Schedule tours and orientations as well as respond to questions regarding the program. Track all students and maintain regular contact with Gateway Board, stakeholders, BRHS and CACC representatives.

  • Serve in an administrative support role to the Chamber President/CEO.  Interact with Board members and committees as necessary.  Lead or assist on special projects as they arise on behalf of the chamber as assigned by the President/CEO.

  • Attend CCAA Professional Development and any additional training as required by President & CEO.

  • Attend staff meetings and take notes for all Chamber Board meetings to create monthly meeting minutes to be shared with the Board each month.

Skills Needed:                  

  • Working knowledge of software in a Windows environment and Microsoft programs

  • Must be able to function as a team player

  • Maintain a professional and positive demeanor/personal appearance

  • Working knowledge of Quickbooks accounting software

  • Proven accuracy and attention to detail

  • Ability to budget and manage projects

  • Strong knowledge of social media platforms including Facebook and Instagram

  • Willingness and ability to speak comfortably in public

  • Excellent computer and keyboarding skills

To Apply: Please email resume and cover letter to info@alexandercitychamber.com. Submissions can also be mailed to:

Alexander City Chamber of Commerce
Attn: Membership Director Position
175 Aliant Parkway
Alexander City, AL 35010